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Time Management Training: Be More Effective, Achieve More
Start Time : 08:00
Duration : 1 hr(s).
Time is the most expensive and valuable commodity. Very few of us know how to manage time and take advantage of every second. By attending this class you will gain an understanding of how to manage your time and make the most of it. You will gain an understanding of the importance of prioritizing your life. Having an understanding of what’s important and how important it is in relation to your life, as well as understanding what’s not important and making an effort to spam or junk it, so much unrecoverable time could be wasted. You need to be efficient to be able to help the people that depend on you including and not limited to your customers/ patients. By being efficient you will live a productive life. It has been argued that productive individuals tend to lead happier healthier lives. By being productive and maybe happy and healthy, you will make your world regardless of its size, a great one.

Non Surgical Visual Rehabilitation for Keratoconus Patients
Start Time : 08:00
Duration : 1 hr(s).
This course will focus on non-surgical visual rehabilitation approaches that can be taken when managing a keratoconic patient. We will discuss goals of specialty contact lens fitting and different types of lenses available. Expectations and timing for fitting after procedures such as intacs, topography-guided PRK, CXL and corneal transplantation will be presented. Device care, replacement and common challenges that arise with devices will be explored.

Creating Customers for Life
Start Time : 09:00
Duration : 1 hr(s).
Every eye care professional strives to provide exceptional service to all their customers all the time. Understanding the diverse customer base and their diverse needs is a key to building a successful practice. Understanding the different types of customers will help the eye care professional meet and exceed their needs. Understanding every customer’s unique and specific needs will help eye care professionals build and maintain a loyal customer base that will grow with their business.

Custom Soft Lenses for Keratoconus and Beyond
Start Time : 09:00
Duration : 1 hr(s).
This course will review the use of custom soft lenses in patients with Keratoconus and for patients with complex needs where mass manufactured soft lenses are unable to achieve success. This lecture cover everything from manufacturing, initial design, essential measurements and instruments, lens material, lens modification, and case reports.

Motivation for an Exceptional Performance
Start Time : 10:10
Duration : 1 hr(s).
The role of a motivator, mentor or leader is a very important role to every organization and every team. We need to look no further than any sports team. A team devoid of leadership, gaudiness, inspiration and motivation, may find success to be very elusive. Whether the role has been a lifelong goal or it has been thrust upon you, you have to have full understanding of the role's parameters, requirements and challenges. As the person at the helm you have to identify every team member's qualities and challenges. You must have the ability to capitalize on the positive, and overcome the obstacles to achieve a forward momentum towards success. As the leader you have to have a clear vision of the end results. You have to identify the stages of team's development. You have to utilize the unique talents of the individuals within the team. Once you have mastered the skills required, only then, you and your team will achieve exceptional performance.

Clinical Management of the Challenging Contact Lens Patient: Keratoconus- Diagnose Early, Stop Progression, Rehabilitate Vision 
Start Time : 10:10
Duration : 2 hr(s).
This course will provide a review of the paradigm shift in Keratoconus management that has happened in the U.S. with the FDA approval of Corneal Collagen Crosslinking. The new mantra of KC management is Diagnose Early, Stop Progression, Rehabilitate Vision. It will touch on surgical and non surgical interventions that all practitioners should be aware of when working with Keratoconus.

Case Study in Avoiding Dispensing Mistakes: How to Dispense Perfect Eyewear
Start Time : 11:10
Duration : 1 hr(s).
As opticians we strive to deliver the perfect eyewear. We all unequivocally have the expertise, intention and desire to deliver the perfect pair. Oftentimes mistakes happened. By attending this class you will gain an understanding of how to manage the dispensing process from start to end. You will gain understanding of all factors controlling the process; the emotional, logical and scientific factors. You will gain an understanding of how to be able to guide the patient towards a favorable outcome that will strengthen a trusting and profitable relationship.


How to Deal with and Manage Change Effectively
Start Time : 13:30
Duration : 1 hr(s).
Managing change is a complex process, with no ‘right answer’ or ‘best way’. Approaches to manage change will depend on a wide range of factors, depending on the organization, the change objectives, the external environment, and so on. Through this class you will learn how to manage change experienced personally and professionally. If you are someone who manages others, you are likely to experience change as part of an organizational initiative – where change occurs at a higher level and you have to play a part in its implementation. Your own initiative – where you identify needs or opportunities for improvement, or spot potential risks, and address them using your own resources.

Advanced Scleral Lens Troubleshooting
Start Time : 13:30
Duration : 1 hr(s).
Scleral lenses have become a commonly utilized modality for patients needing visual rehabilitation for irregular corneal conditions and adjunctive therapeutic treatment for complex ocular surface disease. Scleral lenses require troubleshooting and are not without complications. This practical lecture is designed to teach all practitioners, by utilizing cases, images, and videos, to aid in identification of and how to troubleshoot issues related to complex ocular geometry, lens surface wetting, post lens tear layer fogging, induced corneal complications, etc.

Dealing with Difficult Customers
Start Time : 14:30
Duration : 1 hr(s).
Every eye care professional strives to provide exceptional service to all their customers all the time. One of the most important ways to achieve this goal is to have a strong team in place that has the necessary skills to defuse conflict and respond to patient's concerns. Turning a bad customer's experience into a good one is the key to retaining customers. Customer retention is the key to building a successful practice. Having a great team in place will help eye care professionals build and maintain a loyal customer base that will grow with their business.

Tricks and Tips for Successful Therapeutic Scleral Lens Wear
Start Time : 14:30
Duration : 0 hr(s).
Ocular surface disease is a highly prevalent and chronic condition with a multitude of ocular and systemic causative factors. This course will review troubleshooting and problem solving techniques for successful therapeutic scleral lens wear in the ocular surface disease population. Scleral lens indications include neurotrophic keratitis, graft-versus-host-disease, Stevens-Johnson Syndrome and Ocular Cicatricial Pemphigoid

Leadership DNA or Learned Skill?
Start Time : 15:30
Duration : 1 hr(s).
This is a close look at the notion of whether leaders are developed or that leadership is in their DNA. As well, it will examine the conventional wisdom that management and leadership go hand in hand, that every manager is ipso facto (or at least should be) a good leader. Thus leadership in management has been taken up as a cause to be promoted. Leadership as a word has become a mantra chanted by all. Many voices proclaiming different theories are spoken as facts, particularly by those who are disciples of this management-leadership cause.

Keratoconus Management Grand Rounds Session: How would you treat this patient
Start Time : 15:30
Duration : 1 hr(s).
Building on the earlier courses, this course will provide a case based review of the new mantra of KC management: Diagnosed Early, Stop Progression, Rehabilitate Vision. Examples will be given of several situations, showing when to refer for treatment with CXL, how to monitor changes, and how to handle the challenging contact lens patient.
 


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